Visit DHgate DHgate is one of the oldest players in China’s online wholesale arena. With 5 years history it can also presume to be the first Chinese wholesale marketplace where sellers and buyers can trade independently in eBay style.
DHgate.com Review
Before DHgate there were already many B2B marketplaces online such as Alibaba, Made-in-China, Trade Key, etc. But these sites work only as a directory where buyers are put in touch with sellers. DHgate innovated the model by allowing its members to execute transactions directly.
Although DHgate.com is not directly responsible for the products on the site, they guarantee certain things to buyers and sellers. For buyers, the most important thing is their escrow service. On every transaction, DHgate will monitor the delivery of the products and will not release the money to the sellers until the buyers confirm they are satisfied. For not satisfied buyers, there is a dispute process in place. DHgate staff will get involved in the disputes in the last instance.
Is DHgate a scam?
DHgate is a legit company and have some nice protection measures for buyers, but but it’s always wise to be aware of scam sellers.
It is fairly straightforward to review seller’s feedback score (find it on the top right corner on product pages) but it is also recommended to dig into the buyer comments history paying special attention to the complaints.
Besides that, DHgate have received the award ‘Deloitte Technology Fast 50 China 2008′ and is one of the very few Chinese wholesalers accepting payment with Credit Card directly.
Value added services
DHgate.com provides a customization service for buyers to print their own logo or design on the products. If you want to sell or give away personalized gifts, chat with the seller before purchasing and ask if there could be any design restrictions or if your design suits well to the item.
Another interesting and quite unique service is the ‘Factory Zone‘ which is mainly intended to wholesale buyers (minimum purchase requirement of ) who can purchase directly large orders from verified small and medium factories in China and enjoy dedicated support.
What do you think of DHgate? What are your experiences with them? Feel free to post your review.
Read 31 User Reviews or write your own on DHgate
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Facts about DHgate.com
- Full name : Beijing Dunhuang Heguang Information Technology Co. Ltd.
- Business model : Marketplace More Wholesale Marketplaces
- Dropship? : Yes More Wholesale Dropshippers
- On business since : May-2005
- Domain registration : 20-Sep-2004
Contacting DHgate
- Address : 6F Dimeng Building, Huayuan Road, Beijing, 100083, China
- Email Support : service@dhgate.com
- Live Chat : Yes
- Telephone : (+86)10-8202-8870
- Availability : Mon to Fri, 09:00 - 18:30 Convert to Your Local Time
Payment on DHgate.com:
Wholesalers accepting Paypal
- Bank Transfer
Payment Security
- SSL Certificate: By VeriSign. Valid until 28-Oct-2011
Shipping
- DHgate.com ships Worldwide
- Estimated Processing Time: 3 - 15 days
- Standard Delivery Time: 7 - 10 days
- Express Delivery Time: 2 - 4 days
- Shipping Promotion: Free Shipping for Paypal buyers on selected items.
DHgate Product Categories
- Clothing
- Fashion Accessories
- Electronics
- Computers
- Car Electronics
- Cell (Mobile) Phones
- Video Games
- Sports
- Wedding
- Home & Garden
Additional Information
- Inventory Aprox. Size: 7,000,000 products
- Warranty: Depends on Seller
In my option ,DHgate supply similar service as alibaba, just in different field !
Dont not used DHgate. All of their product are fake. If you want to dispute it than forget your payment for 6 months. Everything is fake on the website.
I fully agree with Hhout. I bought 2 cell phones thry this page from seller called “Goldstone” and he send me the phones in bad condition with not functioning operative system. I payed more tan 300 US dollars for not functionig phones and the seller does not wanted to return my money and in dispute with Dhgate there are no resolution till now!!!!! And on dispute site Dhgate is deleting my coments and my arguments!!! And I sended them videos and photos showing that the cell phones are not functioning. No response from Dhgate!!! It is fact that Dhgate is a SWINDLERS site. Do not buy from them they sell only bad and fake for a lot of money!!!
I can’t believe how many people think they’re going to get authentic merchandise from china. That’s the main reason most people go to dhgate because they want the fake stuff! for cheap! Where else can you get pair a of gucci sunglasses for $10. I spent over $5000 on dhgate and haven’t had any problems. Most people with problems there are the spoiled, inexperienced, mouthy american type. You gotta use your brain cells, research the sellers, know how to deal with chinese and gain respect, learn about customs and border patrol and lot’s of other stuff. Importing products from another country is not for your typical lazy boy, remote control, I want it now or else kind of person. You gotta at least have a functioning brain first.
Thumbs up Ammar. Many thanks for your post
EVERY thing is fake crap on DHGATE I placed ten orders 2 cancled, 6 never shipped one made it totally fake crap had to toss in trash. and one customs keep. out a tone of money and pissed DO NOT BUY ANYTHING FROM DHGATE
Looks like we have another intelligent dhgate buyer LOL. We already know china sells fake merchandise its legal for them to, however there’s plenty of legitamate items on there as well(china brand).
Unless you’re an authorized reseller of the name brand merchandise, clothing, dvds, software, video games etc. then it is most likely fake. Customs already knows that so if you order fake merchandise in bulk then it will have a high chance of being held up.
I had 2 bulk items held up and about 50 single that went sraight threw, did I turn around and blame the 2 bulk items on dhgate? no I’m not that stupid besides I still got them after a month which is pretty common for shipments coming from the other side of the globe but most of them averaged about 2 weeks.
And you said 6 were never shipped so how is it that I ordered over 50 shipments and got every one of them? I don’t think I need answer that.
So if you want to buy from dhgate you need to buy a sample first from a reliable seller whom you already researched someone with over 100 feedback and who you can chat with and if you like the quality (china doesn’t have the same quality standards as we do)then you can order more in small shipments just make sure you know what your buying.
China brand products are legal any popular US name brand product is most likely fake but legal to buy for yourself in small quantities just not to sell even though 100′s of people are selling it on ebay every day LOL.
So that’s just a quick run down on how you can buy on dhgate or you can be like arthur swenson and just sit back and order whatever catches your eye and when things dont turn out like you expected just turn around and blame it all on dhgate LOL
Frauds or mistakes???
Oct. 13, 2009 10:56:16 PDT
Transaction ID: 8R7070062N151135G
Hello Viktors Graudins,
You sent a payment of $114.00 USD to http://www.DHgate.com (service@dhgate.com)
Dear ,DHgate!
Every time I get different information.Today: -”We check you have not placed the order now, so could you place the order and tell me the order number?” but :
This information I recieved from you in 21.10.09
Dear DHgate Buyer,
Thank you for contacting DHgate.com
0903141569 We’re writing to inform you that your payment has been confirmed.
Your items are presently being processed and will be shipped shortly.
Once the seller ships your purchase, your item will be assigned a tracking number allowing you to follow its progress until it
arrives. You’ll receive an e-mail containing your tracking number.
In order to improve the quality of our service, we’d appreciate it if you would take 1-2 minutes to complete the following
survey.
Any questions please feel free to contact us.
Sincerely,
Naomi Wang
but this inform.I recieved in 23.10.09
Dear viktors graudins ,
We have canceled the order and issued a refund for your order 0903179141. You will receive it after 2-3 business days.
Please wait patiently.
Sorry for the inconvenience caused to you. We can recommend you some good sellers if you like and we will also send you
a coupon, OK? Hope to hear from you soon.
In order to improve the quality of our service, we’d appreciate it if you would take 1-2 minutes to complete the following
survey.
Sincerely,
Jessica Gao
Customer Service Department
DHgate.com
What this all understand? Is it a fraud or something else? Do some are honest and others dishonest employees?
Regards ,Viktors Graudins
Tradetang is even worse last order of 5 only came with one seller said they shipped 5 yah right the box was way to small to ever had 5 rip off city. and if they ship you anything an empty box whatever pay pal will do nothing.
There is a seller on dhgate with an excellent feedback score but, the photos they are using for their clothing products came from my website (they are photos our customers sent to me of their children wearing the authentic designer clothing we sell) and they have put a watermark on the photos as though they are their own designs.
I have notified dhgate that this seller is using photos stolen from our site and claiming them as their own and, as yet they have done nothing about it, they have not even replied to my emails giving full details.
Obviously this shows that they are counterfiting our goods.
Buyer beware.
Dhgate try to say that they are an honest and caring wholesale site but, from the email I have received back from them it would seem that dhgate do not care if sellers are selling counterfit goods.
Below is the email I sent to dhgate and their reply, I will continue to update on here:
From:Lynn at ****
Sent:09-11-17 21:20:05
To:DHgate.com
Subject:Images stolen from my website
Hello,
The images and the size charts for the following products are copyright to me and have been taken from my website by bag-kingdom. They have removed my copyright and added their own.
61698824
60943562
60944084
47585691
I have sent a message to bag-kingdom but, they have not yet removed them.
Please see below the links showing these products on my website.
I have google archieve showing my copyright.
Please advise.
Thank you.
Lynn
REPLY FROM DHGATE
Date sent: Wed, 18 Nov 2009 11:06:03 +0800
To: Lynn@***.com>
From: service
Subject: RE:Images stolen from my website *^30975e6238^*
Dear DHgate Buyer,
Thank you for contacting DHgate.com
DHgate only supplies a platform for the seller and the buyer. And you could use Ask Seller Question, contact with the seller directly you could ask any questions about the items or the images on this page.
If the seller replies you, you can check it in “My message”.
In order to improve the quality of our service, we’d appreciate it if you would take 1-2 minutes to complete the following survey.
Any questions please feel free to contact us.
Sincerely,
Naomi Wang
Customer Service Department
DHgate.com
MY REPLY TO NAOMI
Dear Naomi,
As per my previous email, I have already tried contacting the seller.
Does Dhgate allow sellers to sell counterfiet goods?
Lynn
PS In order to alert other people in how dhgate handles this complain I am posting details of my complaint and your replies at:
http://wholesaledoc.com/reviews/dhgate-com#comment-77
All above dear friends and future’s reading friends:
i am a bag seller in DH gate.My registered name in DH gate is tonydd.I occassionally found the website in internet.I found some friend’s complaints for their buying experience in DH gate.Anyway i feel very very regretful for your bad experience.I sincerely wish you don’t give up the dh gate.i also very abominable to those seller who haven’t any good faith.But i have to say i am really an honest and sincere seller for bags in DH gate.Please believe me.
I also found DH gate when i waited plane in airport on june this year ,i just readed a Chinese economic magazine at that time.I sold bags on Chinese national website before,after got DH gate info,i spent 1 month preparation and then i set up my DH store on July this year.But i felt very sad and unhappy because i haven’t sold any bag untill now.To be frank,i majored in foreign trading when i was student in college,i already worked for foreign trading more than 8 years when i graduated from 2001.I just wanna found the reason why abroad guest don’t buy bag from my store,so i went to other golen and silver seller’s store in DH gate to see and study their experience(of course,i just went to high feedback score’s store).And finally i found most of them opened store in DH gate very early.So they accumulated a lot of scores in the past 2 or 3 years,so they led me so much…..I think it’s main reason for their much successful than me.Frankly speaking,the seller just like me,who don’t have any feedback or the feedback is very low,we are eager to show guest our products and our service.We are more enthusiastic,but due to late landing on DH gate and low feedback……it’s really make me frustrated.But i promise my bags is very excellent ,i have confidence absolutely,i now have 400bags on DH bags to sell,i prepare to list more maybe 1000 kinds next year if my business process is more smooth in the future in DHgate.
So now i sincerely wish all foreign friends could spend your little time to visit my store.It’s really doesn’t matter you buy or not.my store ‘s DH website is here:
Finally,please feel free to contact me by DH gate email if you have any request and suggestion.I sincerely and warmly welcome any positive info,feedback,inquiry,and suggestion from you.I surely will offer the best service for you.Thank you for all of you.
Your sincerely,
Tony
I hope they allow sellers to sell counterfeit goods. That’s why most people go there to begin with because that’s exactly what they’re looking for, China doesn’t have to follow copyright laws, thank god for that, you have to protect your belongings all on your own, poor you.
How is it any suprise that they are selling counterfeit goods? OF COURSE IT IS!!! ITS COMING FROM CHINA!! The part that is frustrating about dhgate is the lack of customer service. But its almost no better then ebay really, exept dhgate backs the seller more so then the buyer, and vice versa with ebay. Beware of who you purchase from, and dont expect a 1000 dollar item for 30 bucks haha
Hello
I am new to dhgate and have recently listed a few of their items on ebay. Im just finding out that many of their items are remakes. BUT here in the US we pay tons of money for a “NAME” on a tag that isnt made any better then most any other brand for cheaper. So whats the difference if we buy their remakes? Heck 75% (or more) of everything we see here in our stores are “Made in China” anyway. So whats the big deal, as long as we list them as remakes so no one is surprised when they get their order?
I mean for real, im curious so could someone please take the time to tell me what all the hype is about?
Thank you all in advance.
Kit
Hi,
I’m new on Dhgate.com and I am ordering a prom dress from bag- kindgom. Has anyone ever ordered from them? I wanted to know if it would be safe for me to do so? Thanks :)
Be Warned Stay Away from these guys and save your money!
DHgate Arbitration Result:
Date: 2010-01-12 06:11
No returns or replacements; seller refunds $1111.5
Remark:
If you have any problems about the result, please click here to email DHgate.
From: Sam Ade
to: DHGate
Date: 2010-01-07 07:56
Can you please ask seller if another package was shipped, and if so how many? Thanks
From: Sam Ade
to: DHGate
Date: 2010-01-04 07:30
Attachment: IMG_0082.JPG . IMG_0085.JPG . IMG_0083.JPG . IMG_0084.JPG .
Here are the pictures. Thanks
From: Sam Ade
to: DHGate
Date: 2010-01-04 06:59
I bought and paid for 20 pcs in december. Seller promised to ship in 2 days.I waited for over 2 weeks and seller did not ship. After 3 weeks i opened a dispute with DHgate and seller promised to ship consoles to me. Seller sent me tracking number stating that item has been shipped and asked me to cancel dispute and release money to him. I have just received the delivery now and instead of 20 pcs that i paid for, there is only 7 pcs. Also i requested a UK charger, i got a US charger instead. There was supposed to be manuals in consoles but no manuals. On top of all this i had to pay for item to be delivered not free as advertised. I have had enough of the seller, i believe seller is trying to defraud me. Can i have my refund please. I will consider my losses on the items received. Please contact me for more information and evidences as needed. Thanks
From: Sam Ade
to: sword
Date: 2010-01-04 06:46
And you sent me US chargers with no manuals. Fraud!
From: Sam Ade
to: sword
Date: 2010-01-04 06:40
You sent me 7 piesces??!!!! I paid for 20!!
From: sword
to: Sam Ade
Date: 2009-12-30 09:35
hi samuel, your goods is already online ,the ups number is h8099986415,you can check it on this link: http://www.ups.com/WebTracking/track?loc=zh_CN&WT.svl=PriNav thanks regards
From: sword
to: Sam Ade
Date: 2009-12-29 06:33
hi my dear samual, could you tell me when can u close the dispute? if the goods online ,can u close it ? regards
From: Sam Ade
to: sword
Date: 2009-12-29 06:29
I’m sorry I cannot close the dispute yet. Thanks
From: sword
to: Sam Ade
Date: 2009-12-29 06:26
yes,my dear friend,the ups number is h8099986415,it will via hongkong to your country.it’s very fast.and it will online very soon,thanks it’s value $50 to the custom.thanks could you pls close the dispute for me ? regards
From: Sam Ade
to: sword
Date: 2009-12-29 06:08
Have you shipped?
From: sword
to: Sam Ade
Date: 2009-12-28 07:22
hi sam, thanks for your letter. really so sorry for this,the shipping sutuations is difference in recently,because all the foriengn countries in holiday now ,so the shipping company in our counry in holiday,too.just hope your understanding and waitting.change to ship it via ups just want to u receive the goods more fast,and it’s value less $50 to the custom,thansk hope your understanding. regards
From: Sam Ade
to: sword
Date: 2009-12-28 06:58
First you said you have shipped Via DHL now you say you will ship UPS. I’m tired of this i just want my money back. You obviously do not have the goods you promised,and even if you do, i don’t like what has happened so far. This has discouraged me from buying from you. Thanks
From: sword
to: Sam Ade
Date: 2009-12-27 08:52
hi dear sir, so sorry to see that. it’s the holiday now ,the imformation is cannot update.but they will back work tomorrow,your good will reach you very soon.the shipping company told me before ,they will change the method to ship the goods to you.
From: sword
to: Sam Ade
Date: 2009-12-27 08:52
it’s use ups,it;s expensive than dhl,but faster .because the dhl is difficult to pass the custom in recently,i’ll give you the ups number tomorrow,you can see it online soon.i have to ask you understanding again,so could you close the dispute when the number shows on ups website?thanks
From: Sam Ade
to: sword
Date: 2009-12-27 08:43
I have tried to be patient and understanding. But this is not working for me.
And Here Is my paypal transaction page No Money was refunded: They work in hand with these sellers.Again I say be warned and stay away!
Web Accept Payment Sent (Unique Transaction ID #7S093385EK3785234)
Original Transaction
Date Type Status Details Amount
5 Dec 2009 Payment To http://www.DHgate.com Completed … -$1,710.00 USD
Related Transactions
Date Type Status Details Amount
5 Dec 2009 Currency Conversion Completed Details -£1,066.84 GBP
5 Dec 2009 Currency Conversion Completed Details $1,710.00 USD
Business Name:
http://www.DHgate.com (The recipient of this payment is Non-US – Verified)
Email:
pay@dhgate.com
Payment Sent to:
pay@dhgate.com
Total Amount:
-$1,710.00 USD
Fee amount:
$0.00 USD
Net amount:
-$1,710.00 USD (equals -£1,066.84 GBP)
Conversion from:
-£1,066.84 GBP
Conversion to:
$1,710.00 USD
Exchange rate:
1 British Pound = 1.60286 US Dollars
Item Amount:
$1,710.00 USD
Postage:
$0.00 USD
Packing:
$0.00 USD
Quantity:
1
Item Title:
0903578140
Date:
5 Dec 2009
Time:
11:56:04 GMT
Status:
Completed
Postal Address:
Confirmed
Business Contact Information
Customer Service Email: pay@dhgate.com
Customer Service Phone: +86 861082257676
Funding Type:
PayPal Funds
Funding Source:
£1,066.84 GBP – PayPal Account
Description:
http://www.DHgate.com
Hi,
I’m new on DHgate.com and i am ordering a dress for my graduation.. I will like to know if is going to be worth it..
Thanks
dhgate customer service is pretty good, I’ve had some problems with them, but I am new and had a lot of questions, and its a bit frustrating with the language barrier and all, but I would give them a 7 on a scale of 1-10, compared to 6.5 with paypal, or ebay with a 3. I have spent several thousand dollars with DHgate and some stuff is crap, but others is fantastic, overall I am extremely happy.
I have been using Beltal for a couple of years.I have been very happy with the
service & products from most of the sellers I have used.I have had occasion to
use the dispute procedure & found Beltal to be very fair. It’s like any site you
have good & bad sellers.If you are unsure only use the Gold sellers & read their
feedback comments, it just gives you some insight into what other people’s
experiences with the seller were like.Myself I highly recommend Beltal.
I ordered about 3 thousand dollars of Microsoft software from sellers on DHgate. I figured that maybe they could get Microsofts stuff really cheaply and pass the deals on to us. What a stinking joke. I started to sell the first box of software that I got and I was selling like crazy when one of the sellers themselves asked me how I liked the high quality copies they sold me. I said “High quality copies?”. And they replied that they could never sell the originals as they were too expensive. I emailed DHgate customer service and didn’t get a response. I emailed more sellers and didn’t get a response. I talked with Paypal and asked them what to do with fake merchandise and they immediately started disputes for all my purchases, most of which I hadn’t even recieved yet, and suddenly the sellers and DHgate services wanted to talk. Paypal stood up for me because they have policies against fake merchandise as did the credit card companies that I used for the purchases.
Several sellers finally disclosed to me that all software on DHgate is just copies of originals. Listen people, I have been involved with computers and software for many years and I know that whether you sell on Ebay, Amazon, or whatever else, people want you to be honest with your goods. I don’t deal in fake crap and I don’t expect my customers to either and neither would any one of you.
Needless to say, Paypal is fighting for me and the credit card companies are fighting for me. I have been refunded some of my money and I would expect the rest will follow.
Why did I do this to begin with, you may ask? I am like any other person looking for the best deals. I read many reviews, both good and bad, and they accept Paypal, so I figured I would have a good chance.
Wrong. Honesty was not their sellers policies. I have to say beware. The stuff is crap. I bought from the guy with highest positive feedback in that department by the name of army and it got me junk.
Customer service tells me that they police their sellers very well and that fake merchandise results in harsh punishment. If all they sell is fake stuff, then how did that policy slip past them? You may get away with selling fakes on the major auction sites for a while, but not forever, and the penalties here in the USA are too harsh to risk it.
Sorry DHgate, thumbs down.
lancome-chanel from dhgate
watch that b..d , dont buy of him (or her)
he will never send the items to you , and you will never recieve the refound of him.
Having Street Smarts is best when buying ,where promises are plenty. It is hard for d.h. Gate to know all the sellers. The Chinese people are like shopping in Mexico. The good Part is the communication with DH gate is better than eBay.They are KIND AND GENTLY HELPFUL. If you run across a bad purchase . DH Gate will protect you and not release payment. I love DH gate. Like a puzzle every country is different and a lot of poor people. It is fun.
Like a lot of places, there are good sellers and bad sellers. What I find interesting about some of the comments is that people are complaining about Chinese products. For goodness sake, everything almost you buy in North America says” made in china – kind of makes me laugh a bit how hypocritical we are.
I have bought several ‘non-brand name items from dhgate and only once had some issues with the merchandise.
But just the other day I also bought something from a US store and the silly game does not work for my son.
My son and I have a game we play. Everytime we buy something we look at the label to see what is ‘NOT MADE IN CHINA.’
Some of you folks need to just stop the BS. Most brand name products cannot be bought in the way you expect to buy them at a place like DH. If you want legit brand name products, then contact the company involved and ask how you can LEGITIMATELY obtain their products for resale.
Come on guys, be real.
I would HIGHLY RECOMMEND NOT using DHGate. I purchased a cell phone from wall tech and when I recieved it, it would only work properly half of the time. It was a piece of junk. I paid $123 US Dollars for this phone only to send it it back. They are only offering me $90 for a refund that means I am already out $33 plus $15 for shipping it back. Everytime I try to communicate to the seller or to DHGATE they will not return any of my messages. If your going to spend money buy AMERICAN not from CHINA.
Well I wonder what is better…buy a good copy of a product that is new and functioning from dhgate or buy a used piece of old junk from somebodys garage on ebay? The people on dhgate will tell you exactly what the product is before you buy it, if somebody doesn’t then don’t buy from them. When I message a person on ebay asking questions about the item they are selling I am lucky if I ever hear from them at all. I feel (and I have my own opinion) that dhgate can give you some great deals just shop around and check the feedback before you buy, ask the seller what ever you want to know..and of course expect it will take some time to get to you but hell some ebay sellers take sometimes 4-6 weeks to get off their lazy ass’s to ship you the junk they sold you telling you it is new. like everything else, it’s up to the individual and what they are looking for.
I just ordered 50 pairs of shoes over $1000 they shipped them through ups and the seller only has had 2 positive feedbacks so i took a risk and on dhgate the seller put i was buying dresses since they dont sell the shoes on dhgate i am expecting the package this week i will keep you posted on how everything turns out.
i brought a wedding dress nothing like i seen on web, seller don’t want to refund money. DRESS IS TOTALLY DIFFERRENT
THANK YOU JENNIFER!! OMG! Are you all five years old? This is the big real business world people, so “fold em” or “hold em”.
Do your “Due Dilligence” and stop whining. It’s not DHgate’s, Ebay’s or anybody else’s responsibility to look out for you-it’s yours. The world is full of both bad and good sellers, buyers, people, you name it. 9 times out of 10 most people are going to treat you in direct response to your treatment of them And from what I’ve been reading here, I seriously doubt the ones with the problems were handling the situation with any kind of finesse at all. These are people you’re dealing with, use a little respect and you’ll get it in return. And if you do get burned regardless-learn something from it. That’s called “Doing Business”.
I’m writing a Book DHGATE for Dummies any takers? I’m in the learning process myself here DO NOT BUY BRAND NAME!!! Generic items are the only items to buy from DHGATE. Ohh and always ask if branded is “high copy” they will always say yes. You gotta learn the terms “friends!” :)
I am thinking of purchasing a wedding dress on Dhgate and was wondering if anyone had feedback about wedding dresses?