DHgate is one of the oldest players in China’s online wholesale arena. With 5 years history it can also presume to be the first Chinese wholesale marketplace where sellers and buyers can trade independently in eBay style.
Before DHgate there were already many B2B marketplaces online such as Alibaba, Made-in-China, Trade Key, etc. But these sites work only as a directory where buyers are put in touch with sellers. DHgate innovated the model by allowing its members to execute transactions directly.
Although DHgate.com is not directly responsible for the products on the site, they guarantee certain things to buyers and sellers. For buyers, the most important thing is their escrow service. On every transaction, DHgate will monitor the delivery of the products and will not release the money to the sellers until the buyers confirm they are satisfied. For not satisfied buyers, there is a dispute process in place. DHgate staff will get involved in the disputes in the last instance.
DHgate is a legit company and have some nice protection measures for buyers, but but it’s always wise to be aware of scam sellers.
It is fairly straightforward to review seller’s feedback score (find it on the top right corner on product pages) but it is also recommended to dig into the buyer comments history paying special attention to the complaints.
Besides that, DHgate have received the award ‘Deloitte Technology Fast 50 China 2008′ and is one of the very few Chinese wholesalers accepting payment with Credit Card directly.
DHgate.com provides a customization service for buyers to print their own logo or design on the products. If you want to sell or give away personalized gifts, chat with the seller before purchasing and ask if there could be any design restrictions or if your design suits well to the item.
Another interesting and quite unique service is the ‘Factory Zone‘ which is mainly intended to wholesale buyers (minimum purchase requirement of ) who can purchase directly large orders from verified small and medium factories in China and enjoy dedicated support.
What do you think of DHgate? What are your experiences with them? Feel free to post your review.
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